As a Senior UX Designer at Ericsson, I had the opportunity to work on the design and development of the Ericsson Digital Services Portal (EDSP). This portal aimed to provide Ericsson customers with a comprehensive "as a Service" operations dashboard to monitor and manage their cloud services. The objective was to create a cohesive and user-friendly interface that met the service management requirements of both Ericsson and its customers.
Ericsson recognized the increasing complexity of network management and the need for sophisticated analytical and management tools to meet the demands of customers. The existing tools and interfaces did not provide a unified and streamlined experience for customers to monitor and manage their cloud services. The lack of a comprehensive operations portal hindered efficient service management and customer satisfaction.
To ensure a user-centered design approach, extensive research was conducted throughout the project. The research activities included:
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— Ericsson Software (@EricssonSoftw) October 4, 2018
The Ericsson Digital Services Portal (EDSP) was successfully designed and developed to address the challenges faced by Ericsson customers in managing their cloud services. By following an Agile project management methodology and conducting extensive research and usability testing, the EDSP achieved its objectives of providing a unified and user-friendly interface for service management. The KPIs defined for the project will continue to be monitored to track the success and impact of the portal on customer satisfaction and operational efficiency.